The Bewilderment Brew – how technology, privatisation and outsourcing combined can make life hard for customers

Sad as it may sound, some of the funniest conversations I’ve had recently have been about car parking at our local station in Suffolk ‘Have you found a way of paying yet ?’ we ask each other.  One man has sent a ‘see-you-in court’ letter … Continue readingThe Bewilderment Brew – how technology, privatisation and outsourcing combined can make life hard for customers

Trust and Russian Money – Time for the City to Look in the Mirror?

I’ve just read Catherine Belton’s excellent book ‘Putin’s People – how the KGB took back Russia and then took on the West’. I then saw the FT’s film ‘The London Laundromat’. London, and especially the City of London, played a prominent part in Putin’s ascent. … Continue readingTrust and Russian Money – Time for the City to Look in the Mirror?