The Bewilderment Brew – how technology, privatisation and outsourcing combined can make life hard for customers
Sad as it may sound, some of the funniest conversations I’ve had recently have been about car parking at our local station in Suffolk ‘Have you found a way of paying yet ?’ we ask each other. One man has sent a ‘see-you-in court’ letter … Continue readingThe Bewilderment Brew – how technology, privatisation and outsourcing combined can make life hard for customers